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Anger in the Workplace: Executive Coaching/Anger Management For High Profile Clients

Anger is a normal human emotion that is secondary to stress, anxiety, depression or some other primary emotion.

Anger is not a pathological disorder. Therefore, it is not listed in the Diagnostic and Statistical Manual of Mental and Nervous Disorders (DSM-IV). According to the American Psychiatric Association, anger is a lifestyle issue and not in the domain of mental illness.

There are seven signs that anger is problematic in a person’s life:

  •  When anger is too frequent
  • When anger is too intense
  • When anger last too long
  • When anger leads to aggression
  • When anger destroys relationships
  • When anger impacts health
  • When anger risks career derailment

The slow economy is unprecedented in its impact on professionals from most (if not all) employment sectors. For high-income groups such as physicians, attorneys, entertainers and executives, loss of income and or status triggers stress, depression, anger and, often, person-directed aggression.

For the first time in the history of Executive Coaching for Anger Management, the number of volunteer and mandated referrals are coming from H.R. Managers, risk management professionals, intimate partners and physician well-being committees nationwide.

Previously, most referrals for anger management came from the courts and the criminal justice system. 
As high-income professionals experience the positive effects of the skill enhancement components of executive coaching/anger management, they refer or recommend coaching for colleagues, direct reports or family members.

Word of mouth referrals are off the charts

 The critical factors that account for the effectiveness of Emotional Intelligence Coaching for impulse control are its comprehensive non-psychiatric assessments, which are all based on 15 Emotional Intelligence Scales.

These scales are:

  • Self-Regard
  • Self-Actualization
  • Emotional Self-Awareness
  • Emotional Expression
  • Assertiveness
  • Independence
  • Interpersonal Relationships
  • Empathy
  • Social Responsibility
  • Problem Solving
  • Reality Testing
  • Impulse Control
  • Flexibility
  • Stress Tolerance
  • Optimism.

The EQ-I-2.0 Emotional Intelligence Assessment that is used in this coaching program is offered on-line and the coaching is available live our via Skype from:

George Anderson, MSW, BCD, CAMF, Certified Master Coach

Bryan Anderson, MSW, CAMF, Certified Master Coach

Nancy J. Anderson, MA, MSW, CAMF, LEP, Master Coach

Alfred De Ramus, MD, Certified Master Coach

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Common Misconceptions About Anger

Anger and anger management is a popular topic on the Internet. Self proclaimed experts offer “tips for managing anger” without training, experience or information about the sufferer. In fact, The American Psychological Association offers a National Directory of self certified anger management experts who offer counseling or psychotherapy for anger.

 

Here is a short list of common myths about anger:

 

  • Anger is a mental illness that can be successfully treated with counseling, psychotherapy or medication.
  • Venting angry feelings offers relief for pent up anger.
  • Counting to 10 or 100 or deep breathing is an effective antidote for managing anger.
  • Anger is simply a moral or spiritual issue and can be addressed by prayer.
  • Psychologists and Psychiatrists are trained experts in anger management intervention.
  • Process groups in which angry feelings are shared are the best way of teaching skills in anger management.
  • Anger management and domestic violence intervention are the same.
  • Reading “tips for anger management” are useful.
  • Assessments and client workbooks are not necessary to teach anger management classes.

 

 

In contrast to the above myths, The American Psychiatric Association is responsible for determining what is and what is not a mental or nervous disorder. Its findings are used worldwide and are published in the Diagnostic and Statistical Manual of Nervous an Mental Disorders (DSM-5).

 

This publication does not list anger as an illness. According to the American Psychiatric Association, anger is a normal human emotion that is a problem when it is too intense, occurs too frequently, lasts too long, impacts health, destroys work or school relationships, damages family or intimate relationships.

 

Skill enhancement in Emotional Intelligence coaching or classes are currently seen as the most promising intervention for anger management/impulse control.

 

The following are the key competencies that are addressed in Emotional Intelligence Programs: Self-Regard, Self-Actualization, Emotional Self-Awareness, Emotional Expression, Assertiveness, Independence, Interpersonal Relationships, Empathy, Social Responsibility, Problem Solving, Reality Testing, Impulse Control, Flexibility, Stress Tolerance and Optimism. All of these competencies are needed for improving interpersonal relationships and leadership effectiveness.

 

Pre and Post Emotion Intelligence Assessments are essential in anger management coaching along with client workbooks and ancillary training materials.

 

Click here to see an example of a coaching program for impulse control/anger management: http://andersonservices.com/services/eqi/inside-the-sessions/

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Anger Management Coaching via Skype is now available

Anger Management Guru, George Anderson and his firm is leading the nation in providing anger management via Skype.

Here are some of the advantages of Skype coaching for persons with busy schedules or who wish to save travel time and reduce commuter stress:

· Skype coaching is made available worldwide.

· Clients can be seen in the comfort of their own homes.

· All clients will receive individual assessments and coaching.

· Emotional Intelligence Assessments are provided on-line.

· Client workbooks can be downloaded.

· Appointments are available seven days a week at flexible times consistent with the clients needs.

· The professional quality of the Anderson & Anderson, APC anger management curriculum is maintained.

· Enrollment, progress and completion reports can be sent to courts, probation departments or HR. Managers via e-mail or fax.

· Click here for a sample of the Pre and Post EI Assessment: http://www.andersonservices.com/blog/wp-content/uploads/2013/04/Jane_Doe_EQi2_Sample_Report_Client.pdf

The Anderson & Anderson, APC anger management curriculum is the industry standard worldwide. Phone 310-476-0908 to enroll.

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An Executive Coaching Case Example: A pattern of “disruptive behavior”.

An executive was mandated to complete a coaching program as the results of complaints from his direct reports that he routinely exhibited condescending, abusive behavior. Both the executive and his direct reports were responsible for meeting very tight deadlines without adequate line staff.

Instead of calling our office as instructed, he phoned on a Sunday and left a message stating that he did not need any of the services that we offer.

After a phone conversation along with information provided via e-mail attachments regarding our emotional intelligence skill enhancement coaching for impulse control, he agreed to make at least one appointment.

Outcomes included:
1). The executive was relieved to learn what emotional intelligence is and how coaching works.
2). The executives’ anger and frustraton were significantly reduced.
3). A positive working relationship was established.
4). He made a commitment to the six-month coaching program and developed an action plan with a realistic framework for completion.

Anderson & Anderson is a major provider of coaching for professionals live and via Skype.

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Emotional Intelligence Coaching For Law Enforcement Officers.

By

George Anderson, MSW, BCD, CAMF

Diplomate, American Association of Anger Management Providers

Research on the incorporation of Emotional Intelligence into the training of police officers at the present time is limited. However, it is clear that the popular notion that police officers are somehow immune to the extreme stresses associated with the day-to-day experience of policing is unrealistic.

During training in the various police academies, physical and emotional resiliency along with toughness reserved for “the force” is grilled into new recruits. Empathy, emotional self-awareness, compassion, assertiveness, social awareness, flexibility, impulse control or other Emotional Intelligence competencies are rarely considered.

According to a Geoffrey Seville writing in The Police Chief Magazine in a article entitled, Emotional Intelligence Policing: “Most police training and education efforts have downplayed if not ignored the role of emotions. Often, academy educators leave it to field trainers to help new officers through emotionally charged and stressful situations. Departments occasionally provide stress management programs or use untrained mentors to help officers manage their emotions. But few of these approaches consider emotional intelligence.”

Successful surgeons, fire fighters, customer service staff and law enforcement professionals score in the high range for self-awareness, self-control, social awareness, empathy, stress tolerance and impulse control. Individuals with higher levels of emotional intelligence are better able to recognize and manage their behavior, have more positive interpersonal interactions, and engage in fewer problem behaviors including aggressive or violent acts.

It appears that officers who are able to increase their EI have a distinct advantage, both personally and professionally, in a number of important areas, including self-control, decision making, and interpersonal skills.

Anderson & Anderson, APC has provided coaching for uniformed officers from 6 different law enforcement agencies in Southern California.

Here are the Pre and Post Assessment results for one officer who completed our six- month Emotional Intelligence Program for Impulse Control. The assessment used is the internationally recognized EQ-i-2.0 Emotional Intelligence Assessment. These results are similar to those of other officers who have been seen in our program. It is clear that the experience of one client does not represent a sample of anything. However, it may offer a hint of the value of including emotional intelligence skill enhancement in the training of law enforcement personnel as well as coaching for impulse control.

Total EI 83 out of 130

Self-Perception Composite 81

Self-Regard 59

Self-Actualization 91

Emotional Self-Awareness 111

Self-Expression Composite 79

Emotional Expression 82

Assertiveness 77

Independence 90

Interpersonal Composite 100

Interpersonal Relationships 108

Empathy 102

Social Responsibility 87

Decision Making Composite 92

Problem Solving 102

Reality Testing 100

Impulse Control 80

Stress Management Composite 74

Flexibility 72

Stress Tolerance 99

Optimism 64

70 Low Range 90 Mid Range 110 High Range 130

A careful review of the Pre Assessment results reveals that seven out of the client’s fifteen scores are in the Low Range, 70-90, five fall in the Mid-Range and only one in the High-Range. These are the type of scores that place professionals and leaders at risk for career derailment.

Lets take a look at the Post Assessment Results for this same officer after six months of Emotional Intelligence Coaching for Impulse Control.

Total EI 99 out of 130

Self-Perception Composite 103

Self-Regard 92

Self-Actualization 102

Emotional Self-Awareness 116

Self-Expression Composite 103

Emotional Expression 102

Assertiveness 103

Independence 104

Interpersonal Composite 104

Interpersonal Relationships 106

Empathy 104

Social Responsibility 99

Decision Making Composite 91

Problem Solving 96

Reality Testing 98

Impulse Control 107

Stress Management Composite 95

Flexibility 91

Stress Tolerance 98

Optimism 97

70 Low Range 90 Mid Range 110 High Range 130

The post assessment results indicate that none of the clients’ scores are in the low range. Sixteen scores are in the Mid-Range and one score is in the High Range. It may be worth noting that his optimism score increased from a low of 64 to 97. Emotional Intelligence Coaching is a promising intervention for enhancing impulse control in law enforcement professionals.

Anderson & Anderson, APC is the largest provider of Executive Coaching for “disruptive physicians’ in the nation and a major provider of Emotional Intelligence Coaching for Impulse Control.

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Why Not Consider A Life Changing Gift For A Loved One?

An introduction to Emotional Intelligence Coaching may be the key to life changing experience for the recipient. The scales listed in the wheel below are part of the EQ- I – 2.0 that is used in our Emotional Intelligence assessment coaching clients. Selected scales will be the focus of the brief coaching for each client.

 

EQ Wheel 

 
This introductory will include the on-line assessment in addition to a one hour debriefing/feedback session in addition to one session to establish an action plan and a later session to evaluate the results of the six-week program. This offer will only be available through Jan, 2015. Price $ 999.00

George Anderson, 310-476-0908