USA Certified Disruptive Physicians Trainers
Letter Of Recommendation
ADEL E. ZAKI, M.D., F.A.C.S., F.R.C.S. (C) Diplomate of the American Board of Surgery Diplomate of the Canadian Board of Surgery 1233 North Vermont Ave., Suite 3 Los Angeles, California 90029
January 3, 2012
George Anderson, MSW, LCSW, BCD 12301 Wilshsire Blvd., Suite 418 Los Angeles, CA 90025
RE: INTRODUCTION TO EMOTIONAL INTELLIGENCE
Dear Mr. Anderson,
I would like to congratulate you on your ingenious thinking to create a unique concept, a genuine brand of guidance system which should be taught to every human being on the planet earth and considered as a condition for graduation and getting a diploma. It should be one of the pre- requisites. It is a must, insurance, a safeguard and a tool. It is a regulating device, a solution for a conflict, an answer to a dilemma and a cure for human misery. It will correct a misunderstanding and end a war. What I meant is the EMOTIONAL INTELLIGENCE. EI is the ability to understand one’s own inner feelings and behavior as well as the capacity to sense the feelings and needs of others and to use this information in a way that enhances interpersonal relationships. We are not upset by things, but by our thinking about the situation. It is our correct perception which will guarantee the success. The end result is a win-win outcome for all of us. Let us pursue it now. Emotional Intelligence is a learned behavior, it is taught, exercised, performed and brought to reality. It is simple as ABC or 123. It is the easiest way to prosperity, peach and goodness for all. To summarize the foregoing: EI has 15 components 1 heading for each 3 components and all are interconnected and supplementing each other. Emotional Intelligence unites, protects and enriches us.
ADEL E. ZAKI, M.D. General Surgeon Los Angeles, California
2010 Approved Provider List of Resources for “Disruptive Physicians”
Healthcare organizations nationwide, through their Physician Well-Being Committees and Credentialing Committees, are searching for appropriate resources to refer physicians who are exhibiting “disruptive behavior” at work. Unfortunately, the needed missing link is a directory or list of approved programs designed exclusively to address this issue.
Doctors are a highly trusted and valued group of professionals in all cultures. They enjoy social respect, but also have significant social responsibilities. Doctors who fail to maintain professional standards and conduct cause social concern, because they may do harm to patients, if their performance is poor.
The loss of a doctor has effects on service provision, and may be expensive to health care providers. Doctors may fail to perform well for a number of reasons. Stress related problems, depression and substance abuse are known to be more common among doctors than other similar professional groups.
One particular manifestation of poor performance has been described as “disruptive” behavior or unprofessional conduct. These are situations where physicians are unhelpful, rude, or even abusive. Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction, increase the cost of care, and cause qualified clinicians, administrators and managers to seek new positions in more professional environments. Safety and quality of patient care is dependent on teamwork and communication. To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team.
Below is a list of established organizations that provide assessment, intervention and monitoring of “disruptive physicians”:
Program for Distressed Physicians (Vanderbilt University)
The Center for Professional Health offers a three-day continuing medical education course (CME) to address the specific needs of physicians whose workplace behavior has become problematic. This course combines didactic presentations, role-play with focused feedback, group feedback from peers and colleagues, plus review of workplace/family complaints. Participants will receive training in alternative behaviors and explore cognitive distortions that relate to their problems. The course will focus on the problems identified by specific complaints. The solutions are reinforced by role-play, feedback, testing and group accountability. An appropriate referral to this course would follow an assessment and evaluation to rule out medical and psychiatric problems. Contact William Swiggart for details.
The three-day Continuing Medical Education course follows an assessment. The course fee is $4000, which includes three follow-up group sessions with course participants facilitated by course faculty. Vanderbilt University School of Medicine is accredited by the Accreditation Council for CME to sponsor continuing medical education for physicians.
For more details and explanations of course material and assessments contact: William Swiggart, M.S., L.P.C. Training Director, The Center for Professional Health 1107 Oxford House Nashville, TN 37232 – 4300 Tel: 615-936-0678 ; E-mail: CPH@Vanderbilt.edu or email@example.com
Anger Management for Healthcare Professionals Program (UCSD)
This course is designed to help those physicians and healthcare providers who have contributed to a disruptive working environment by way of inappropriate expression of anger. Conflict, stress and disruption in the hospital and clinic setting create low morale, heightened rates of staff turnover, and patient safety concerns. The Anger Management for Healthcare Professionals program is a small, (6-8 participants), intensive and highly interactive three-day course taught by UCSD faculty from the Department of Psychiatry. Participant coursework in the form of self-reported inventories of mood and interpersonal conflict as well as reading is required.
The objectives and goals of this course include: Aiding participants to identify triggers in the workplace leading to disruptive behavior. Didactic instruction providing constructive tools and strategies to aid in diffusing and managing anger and conflict in an appropriate and professional manner including: Increasing Emotional Intelligence Empathy Training Transforming conflict into cooperation, practicing both behavioral and cognitive strategies, including coping mechanisms, leading to healthier communication and interactions in the healthcare environment. Developing a personalized plan of action (Commitment to Change) PACE provides a dynamic training program that offers professionals an opportunity to obtain educational information and personalized assessment in a highly sensitive, supportive and confidential environment away from the workplace. Participants who successfully complete the course receive 30.5 CME Category one credits.
UCSD PACE Program 1899 McKee Street, Ste 126 San Diego, CA 92110; E-mail: firstname.lastname@example.org
Anderson & Anderson Executive Coaching/Anger Management for Disruptive Physicians
In response to the need for a one on one individualized and sensitive intervention coaching model for physicians, Anderson & Anderson is now offering a twelve-hour intensive coaching program with 6 months of aftercare for “disruptive physicians”. This course is available at our Brentwood, California office or on-site seven days a week anywhere in the United States. The Anderson & Anderson Executive Coaching/Anger Management Program™ is listed in the Directory of Physician Assessment and Remedial Education Programs, Federation of State Medical Boards. George Anderson is a frequent presenter on Emotional Intelligence for Disruptive Physicians at Physician Well-Being Conferences throughout the country.
No other anger management provider is authorized to use this model. Components of the course include: Comprehensive non-psychiatric Emotional Intelligence Assessments are given at the initial contact, focusing on the participant’s level of functioning in Self-awareness, Self-control, Social awareness and Relationship management .We do not provide psychological testing, nor is our intervention considered counseling or psychotherapy. Therefore, there are no stigmas attached. ”The Practice of Control”, the new Anderson & Anderson Physician client workbook, includes didactic information and exercises focusing on enhancing emotional intelligence, improving assertive communication, as well as behavioral strategies for recognizing and managing anger and stress. A Complimentary copy of “Gaining Control of Ourselves” DVD along with “Styles of Communication” and “A Day without Stress” are two power DVDs that are also complimentary.
A Post-test at completion is designed to determine the level of change during the course. Bi monthly follow-up sessions are provided for a six-month period when needed. Our services are provided with the utmost in confidentiality for all participants.
Anderson & Anderson is the Preferred Provider for Kaiser Permanente Health Maintenance Organization of Southern California.
Anderson & Anderson® Executive Coaching/Anger Management Program
12301 Wilshire Blvd.
Los Angeles, CA 90025